Pro Tracking 
 

Quality Process Performance

Order Processing
Quality Indices 2007 2008 2009
Orders Processed Same Day 99.9% 99.9% 99.9%
Picking Accuracy 99.8% 99.8% 99.6%
Clerical Accuracy 99.9% 99.9% 99.9%
       
Administrative Support
Quality Indices 2007 2008 2009
Billing Accuracy 99.7% 99.6% 99.9%
Physical Inventory Accuracy * 99.9% 99.9% 99.9%
* Within customer established tolerances
       
Claims
Quality Indices 2007 2008 2009
Claims Free Shipments 99.9% 99.9% 99.9%
Claims Free Revenue 99.9% 99.9% 99.9%
       
Safety
Quality Indices 2007 2008 2009
Average Hours Worked Between OSHA Lost Time Injuries* 103,263 421,988 35,724
Hazardous Materials Incidents 0 0 0
       
* All injuries are recorded (no matter how minor). All are evaluated for corrective action.